Politicas

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Sales and Warranty Policies

Sales Policies

  • We commit to making deliveries within the time frames stipulated in the Payments and Shipments section for all products available for express delivery.
  • If the customer requests a special type of model that includes detailed characteristics such as colors of the case, expandable features, etc., it will be considered unavailable for express delivery.
  • If the customer does not specify special features about the model, such as case colors, gold tones, leather, steel, or rubber expandables, and other variations in models, the requested model will be sent with available characteristics.
  • If there is a problem with the delivery of a shipment, the customer will be informed of the problem, the estimated delivery time, as well as the plans to compensate for the inconvenience caused by the delay in shipment.
  • The plans to compensate our customers include discounts, model exchanges, free shipping, depending on the case.

    • Warranty Policies

  • For the warranty of your items to be valid, it is essential to register it as soon as you receive the shipment; you only have 48 hours after the moment of delivery to register your warranty, otherwise, you will not be able to claim the benefits it refers to.
  • All products are guaranteed according to their characteristics for the period and in the parts exposed in their description. However, this does not apply to sensitive materials (rubber/leather/ceramics) or sensitive parts such as crowns, stones, hands, screws, bezels, decorations, etc., where the usage greatly affects their condition. For any reason, dented, scratched, disassembled items, or those showing signs of having been submerged (unless your warranty states otherwise) or any other activity that does not correspond to normal use will not be accepted for exchange.
  • If the item arrives at its destination damaged or broken due to mishandling by the courier, it must be reported within 24 hours and returned with all its parts; otherwise, a return cannot be processed.
  • For total satisfaction warranty, you have the right to return the item, provided that it is returned in the exact condition in which it was received, without signs of use. This warranty only applies when requested within the first 24 hours of receiving the shipment.

    • Instructions to Validate Your Warranty
  • To validate your warranty, you must send us an email describing the issue for which you are requesting to make your warranty effective.
  • If all requirements to validate your warranty are met, we will send an email with the destination address to which you must send the merchandise.
  • Upon receiving the return, an inspection of the product will be conducted.
  • If the inspection meets the warranty conditions, we will proceed with the repair or generate a credit for your original deposit amount that will be available for a new order on the site.
  • The shipping to our office will be covered by the buyer, and the return shipping will be covered by us.

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